St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 12

Patient Experience
“I came in here very sad and poorly and am
going home very happy and much better – and
that’s all thanks to you all.”
“Thank you for the wonderful care you
“The care shown
gave our loved one during his stay with
towards him was
you. The care he received was exceptional.
As was said at his funeral service – we all
outstanding and we
prayed for a miracle for our loved one, and
truly believe that his
in the end it came in the form of St Giles.”
last days and coming
“People and their families
to terms with the loss
were treated as equal
was helped with dad
partners in their care.”
being at St Giles.”
“Thank you for making my stay a pleasurable one. It helped
to alleviate my fears and preconceived ideas of hospices.”
“We can’t thank you all enough
for the care and compassion
you showed her and for your
huge efforts to get her home.”
“We were really reassured that
you all understood her needs.”
We ask patients and their families about their experience and the difference we have made for them.
We had feedback from 430 patients and carers.
Overall, during 2017/18 95% of patients and their families reported a positive experience
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