St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 11

Clinical Effectiveness
We are especially proud of being able to
evidence that we positively enable people to
remain at home at the end of their lives, where
we know they choose to be.
• 1  00% of patients who receive care from our Hospice at Home team are enabled to die at home.
• O
 ur Clinical Nurse Specialist team supports over 50% more people to die at home than is expected for the
CCGs served. This means we continue to make a significant contribution to supporting patient choice and
avoiding unnecessary admissions to hospital.
• 9
 8% of urgent referrals took one day or less to be received and initial contact made by the Advice and
Referral team with the patient.
• I  n 94% of patients this ‘triage’ was completed within one day. We were pleased to be able to maintain our
high degree of responsiveness to referrals.
Overall, during 2017/18 92% of patients and their families reported a positive outcome
Family Support and Bereavement
• 91% reported that the intervention they received had helped to support them with their distress or grief.
• 99% were satisfied with the service provided and 99% indicated that they would recommend our service to others.
• 96% reported that the service was offered at the right time.
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