St Giles Hospice CQC Report 2017 St_Giles_Hospice_CQC_Report_2017 | Page 8

support staff. This also included the registered manager, who is the responsible individual for the provider and some staff with clinical specialist, management or service development lead roles. We looked at five people's care records to see if they were accurate and up to date. We also looked at records relating to the management of the service. For example, checks of the quality and safety of people's care, minutes of meetings, staff and care surveys, service planning and strategy and complaints records. 8 St Giles Hospice - Whittington Inspection report 24 February 2017