St Giles Hospice CQC Report 2017 St_Giles_Hospice_CQC_Report_2017 | Page 7

St Giles Hospice -
Whittington
Detailed findings
Background to this inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our
regulatory functions. This inspection was planned to check whether the provider is meeting the legal
requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall
quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced on 28 September 2016, with additional visits on the 5 and 7 October 2016.
The inspection team consisted of one inspector, a member of the CQC medicines team, a specialist advisor
and expert by experience. An expert by experience is someone who has personal experience of using or
caring for someone who uses this type of care service. The specialist advisor held significant experience of
working within the field of palliative and end of life care.
Before this inspection, the provider completed a Provider Information Return (PIR). This is a form that asks
the provider to give some key information about the service, what the service does well and improvements
they plan to make. We sent out survey questionnaires to 17 people who used the service, 19 relatives, 34
medical and nursing staff, five care staff and six external community professionals. Respectively, we received
completed returns from three, one, 11, nil and one. We also contacted local stakeholders, such as local care
commissioners and looked at all of the key information we held about the service. This included written
notifications about changes, events or incidents that providers are required by law to tell us about.
At our inspection we spoke with eight people who received care and 12 relatives. This included the relatives
of some people who received care in their own homes, either from the community nurse specialist or the
hospice at home care staff. We also observed how staff interacted and supported people in communal areas
of hospice.
We spoke with a range of 27 staff from the hospice care team across most of the services provided by the
hospice. This included nursing, medical, pharmacist, therapy, care staff and volunteers, catering and
7 St Giles Hospice - Whittington Inspection report 24 February 2017