Solutions April 2019 | Page 53

screening. But I was the boss. I could
break my own rule if I wanted to. I hired
my two friends anyway.
I am sorry to tell you that two years later,
I had to let both of them go. It was very
painful. I had tried so hard to salvage
them. I had gotten to the point of calling
one of them every morning, saying, “How
are you doing on this or that? Have you
thought about this?” It was all for naught.
Horst
Schulze
I lost a lot of sleep over these two
situations. But in the end, for the health
of the overall company, I had to take
action. I had “followed my gut” instead
of making a careful, information-based
selection. I still feel bad about this years
later.
If we carefully select people and then
train them thoroughly, these awkward
m o m e n t s s h o u l d b e fe w a n d f a r
between. We will be able to experience
more moments of sheer joy as we see
employees thriving in their work and
making strong contributions.
Horst
Schulze
is
Founder,
Chairman & CEO of the Capella
Hotel Group, and Co-founder &
Former COO of The Ritz-Carlton
Hotel Co. Schulze is a legendary
leader and global titan of business.
His visionary and disruptive
principles have reshaped the
concepts of excellence, service,
and
competitive
advantage,
transcending divisions of industry
across the business landscape.
Horst Schulze is a highly sought
after
keynote
speaker
for
numerous global businesses and
organizations. He and his wife,
Sheri, live in Atlanta, Georgia.
Taken from Excellence Wins by Horst Schulze Copyright
© 2019 by Horst Schultze. Used by permission of
Zondervan. www.zondervan.com.
Solutions • 53