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Different modules of ERP, How ERP Works? Pre-requisites for implementing ERPBPR/BPM, ERP ImplementationIssues methodologies, Selection of ERP Software 4.2 Supply chain Management (SCM) 4.3 Demand forecasting and Planning 4.4 Distribution inventory planning and Plant capacity, planning and scheduling 4.5 Integration with ERP 4.6 Technologies used such as EDI, Web 4.7Customer Relationship Management (CRM): CRM covers marketing, Sales And service functions of a company 4.7.1 CRM Process customer Acquisition / Development 4.7.2 Retention 4.7.3 Call center/ Knowledge Center 4.8 International Business Management – Basic concept 4.8.1 Market potential & opportunities. 4.8.2 Competitive advantage. 4.9 Introduction to exchange 5 Birds eye view of Multinational Companies and Indian Comp in software industry: like TCS, Wipro, Infosys, Microsoft, Oracle, Vodafone
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References: 1. Production and Operation Management Mayer 2. Personnel Management C B Mammoria 3. Enterprise Resource Planning and Business Process M M Sahikh 4. Business Applications Dr. Milind Oka 5. Website of the said companies in Chapter 5 for general information 6. Business India, India Today Magazines.