snapMD eBook - Page 18

Your Next Wave of Customers – Millennials... New expectations as healthcare consumers. 109% 156% 32% more likely than other patients to research a doctor online prior to their first appointment more likely than other patients to switch doctors due to dissatisfaction 1 of millennials have switched doctors due to dissatisfaction “Millennials as Healthcare Consumers,” Health Industry Distribution Association, September 15, 2016. 18 33% 23% 43% believe they waited too long to see the doctor to receive care have used a retail walk-in clinic for care in the past year have used an urgent care provider in the last year “Millennials as Healthcare Consumers,” Health Industry Distribution Association, January 3, 2017. www.snap.md | 19