Small Business Today Magazine JAN 2015 AIM GLOBAL LOGISTICS | Page 17

EDITORIALFEATURE

Lean Six Sigma and Its Results

for City Government
By Annise D. Parker, Mayor of the City of Houston

I

n November, the City of Houston published the 1st Quarter
FY2015 Performance Insight, a quarterly performance management report designed to provide City leaders and the
public with insight into the outcomes of City policies and budgetary decisions.
My introduction to the report discusses the achievements of
the Lean Six Sigma program I created which now has over 1,000
trained City employees deploying this widely held process improvement methodology in their workplace to improve services
and do more with less.
When I became Mayor, I saw an opportunity to further encourage and develop the talents of our dedicated employees by
providing Lean Six Sigma training, a systematic problem solving
technique intended to reduce waste, improve processes, and enhance quality of operations.  We’ve built one of the largest and
most intensive public quality regimens in the world.  Our goal is
to create a grassroots culture of continuous improvement and
continue to bui