Small Business Today Magazine AUG 2014 SIVER STONE EVENTS | Page 37

EDITORIALFEATURE

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Are You Listening or a
Listener-In-Training?
• Not only are you listening for the verbal but you
are listening for inflection, pitch, volume, and
body language. The verbal may be saying one
thing while the body language is saying something different. The messages may be simple but
the inflection and volume of the conversation
may increase the importance of the message by
the sender.
• Don’t interrupt the speaker. Waiting until the
speaker has finished talking is just good manners.
Wait until the speaker has finished their talk or
conversation and then add your thoughts. And,
don’t start thinking in advance about what your
reply will be as that is also a distraction to your
listening skills.

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5 Surefire Tips for Effective Email Marketi