Take responsibility for your role
in the conflict.
Apologize if you know that you have
hurt the other person.
Give the other person an “out.”
If the other person seem
embarrassed or uncomfortable,
suggest continuing the conversation
at a later time.
Mediation is the process in which
specially trained people help others
resolve their conflicts peacefully.
During the mediation process, the
mediator maintains strict
Confidentiality.