Skills for Healthy Relationships 2 - Page 18

Take responsibility for your role in the conflict. Apologize if you know that you have hurt the other person. Give the other person an “out.” If the other person seem embarrassed or uncomfortable, suggest continuing the conversation at a later time.  Mediation is the process in which specially trained people help others resolve their conflicts peacefully.  During the mediation process, the mediator maintains strict Confidentiality. 