Service à la Française International Brochure Training done by Meilleurs Ouvriers de France | Page 27

Training done by Meilleurs Ouvriers de France
Training programme
Maître d’hôtel
He is a master in human relations. He participates in the harmony between
individuals in a society of which he must know all the codes. His counter-
mastery is to ensure the application of standards, and be strict about what
the product should be.
Objective of the training
Consolidate and deepen the trainee’s knowledge to enable him:
• To improve the organisation of his work and that of his team,
• To master customer relationship,
• To master the finishing operations of the dishes and the service of the wines
and to better manage his teams.
Project
The training ends with the completion of a project. Trainees will be asked to
provide a real-life service with MOF Trainer as client and applying what was learnt
during the training. The whole team in the room will be asked to contribute for this
service.
Target
This training is aimed at professionals with a first Maître d’hôtel experience who
wish to strengthen their knowledge to practice in a challenging environment and
to newly appointed Maître d’hôtel.
Training content
The training focuses around 4 modules that are gradually covered through
practical exercises and theoretical input.
• Activities prior to the service: prepare and conduct the briefing with the
kitchen team, prepare and conduct the briefing with the teams in the room,
supervision of the set-up and the table plan,
• The customer relationship: customer reception and individualisation of the
relationship, advise the customer and take the order, manage claims,
• The course of the service: facilitate the fluidity and the quality of the service in
room, coordinate the activities between the room and the kitchen and know
how to regulate the orders,
• Specific service operations: cutting of meat, fish, lightning of flambé,
knowledge of the wine list, advising the customer, and serving the wine.
Duration
The recommended duration is two consecutive weeks (10 days).
Service à la Française, international brochure
Page | 27