Service à la Française International Brochure Training done by Meilleurs Ouvriers de France - Page 27

Training done by Meilleurs Ouvriers de France Training programme Maître d’hôtel He is a master in human relations. He participates in the harmony between individuals in a society of which he must know all the codes. His counter- mastery is to ensure the application of standards, and be strict about what the product should be. Objective of the training Consolidate and deepen the trainee’s knowledge to enable him: • To improve the organisation of his work and that of his team, • To master customer relationship, • To master the finishing operations of the dishes and the service of the wines and to better manage his teams. Project The training ends with the completion of a project. Trainees will be asked to provide a real-life service with MOF Trainer as client and applying what was learnt during the training. The whole team in the room will be asked to contribute for this service. Target This training is aimed at professionals with a first Maître d’hôtel experience who wish to strengthen their knowledge to practice in a challenging environment and to newly appointed Maître d’hôtel. Training content The training focuses around 4 modules that are gradually covered through practical exercises and theoretical input. • Activities prior to the service: prepare and conduct the briefing with the kitchen team, prepare and conduct the briefing with the teams in the room, supervision of the set-up and the table plan, • The customer relationship: customer reception and individualisation of the relationship, advise the customer and take the order, manage claims, • The course of the service: facilitate the fluidity and the quality of the service in room, coordinate the activities between the room and the kitchen and know how to regulate the orders, • Specific service operations: cutting of meat, fish, lightning of flambé, knowledge of the wine list, advising the customer, and serving the wine. Duration The recommended duration is two consecutive weeks (10 days). Service à la Française, international brochure Page | 27