Developers
Choosing your Managing Agents is of vital importance for developers , it ’ s as important as the Customers Services you provide for your customers as it ’ s your agent who represents you after the sale has completed . Too many agents will simply ‘ blame the builder ’ as an easy excuse , at SennenPM we ensure your reputation is maintained by dealing with any issues in a professional and timely manner .
At SennenPM we have many years of experience partnering with developers and offering an additional service to them to assist in this process . We look to get involved as soon as possible from technical meetings , preparing a suitable budget with you , on-site sales support and ensuring your brand is protected and enhanced after you have left site .
Our unique approach to delivering our service allows us more time on the ground , face-to-face with residents and managing the development in a proactive way . Therefore we often identify and address issues before it becomes a bigger problem . With our portal , residents can also log and track any issues themselves .
Residents Management Company ’ s
RMC ’ s are the lifeblood of our business , but we feel many Managing Agents ( and many RMC ’ s too ) misunderstand the relationship between these two entities . We believe that we are the agents and there to take your instructions regarding the management of your development and not tell you what services you will have . Of course , we are guided by the requirements of the lease but thereafter we want to provide a management service that you are happy with .
We work closely with your directors to initially understand fully what service you currently receive from your contractors , what service you require and how we can implement this . Using our expertise and network of quality contractors , we can then make any necessary changes to achieve the results you require .
You will be given a defined schedule of when your property manager will be at your development . You can then confidently make any arrangements to see them , ask them to look into any issues and lastly feel confident that you are being managed in a pro-active and hands-on manner .
Right-To-Manage
Sometimes , you don ’ t have an easy route to changing your managing agents . Perhaps your development is managed by the freeholder or your Managing Agents are written into your lease .
In most of these cases , taking control of the management function is beneficial both in terms of costs and service and for this reason legislation allows you to take over this responsibility via the Right-To-Manage process .
We have experience of this process and can therefore assist you , either with a view to managing the development on completion or even if you just wish to self manage thereafter .