ICYMI
IN CASE YOU MISSED IT
GET TO KNOW PLAYER’S CLUB MANAGER:
NICOLAS DIAZ-GRANADOS
Seminole Hard Rock Hotel & Casino Tampa team members
strive to go above and beyond the call of duty each and every
day to ensure premiere guest satisfaction and a seamless
experience. A happy guest at Seminole Hard Rock Tampa
is the number one priority and team members are in place
throughout the property to ensure guests are given the
ultimate rock star treatment.
The Player’s Club Representatives are the property’s true
guest service ambassadors who are dedicated to unparalleled
service in an upbeat and exciting environment.
We sat down with Player’s Club Manager, Nicolas DiazGranados to get insight on how he made the transition from
learner to leader and what it takes to achieve professional
development and success within the casino industry.
Nicolas Diaz-Granados
Q What initially interested you about working at Seminole
Hard Rock Tampa?
The name Hard Rock has always been appealing to me. I’ve
always wanted to work for a renowned global company.
Once I started my position at Seminole Hard Rock Tampa,
I experienced the culture and family-like bond that the
company has to offer. When the company treated me with
the utmost respect and loyalty, I immediately knew that this
is where I wanted to kick off my long term career.
Q Tell us about your journey at Seminole Hard Rock Tampa.
I started in 2014 as a Player’s Club Representative. Over
the course of a year in a half, I made the transition from
representative to trainer, supervisor, assistant manager and
now manager.
Q What do you attribute your success to?
I would say the main reason that I’m where I am today is
because I was able to tap into my niche and find my passion.
I believe everybody has their niche, they just need to have
the confidence to find it and also operate in that space.
15
Q What’s your favorite thing about working for
Seminole Hard Rock Tampa?
The people and the culture are my favorite
things about working for Seminole Hard Rock
Tampa. Our team members and management,
even upper management, are extremely
engaged. When you work in a positive
environment, it’s easy to love what you do and
excel in the workplace. One of our work mottos
is: FUN.
Q What advice would you give to someone
who is looking to follow in your footsteps?
Strive to be better than you were yesterday. Take
advice and make changes for improvement.
Always be bought in and engaged.
FUN FACT:
Nicolas is currently writing a science fiction book!