Seminole Hard Rock Life December/January Edition - Page 2

Q&A DREW SCHLESINGER Vice President of Hotel Operations With over 34 years of experience, Drew has served as General Manager and Director of Operations in several major metropolitan cities including New York City, Los Angeles, Philadelphia, Miami, Atlanta and Sydney, Australia. Having managed operations and openings for high profile properties such as The Darling in Australia and The Paramount in New York City, Drew foresees a bright future for Seminole Hard Rock Hollywood. Q: Why did you choose Seminole Hard Rock Hollywood? Q: What has the feedback been regarding the recent renovations? Seminole Hard Rock chose me. And I’m glad they did because this is the best place to work! The feedback from our guests has been off the charts. L Bar and Kuro have created much more excitement than we ever anticipated. Q: What makes Seminole Hard Rock different than the other hotels you have worked at? Q: What is a typical day like for you at Seminole Hard Rock? The flexibility to be creative here is much better than I’ve seen in any other property. The willingness of upper management to listen to ideas in an open forum makes my job extremely exciting. Overall, I believe this is one of the nicest and friendliest teams that I’ve ever worked with. Luckily there are no typical days for me. That’s one of the things I love about my job here. Q: What is the most important thing in ensuring guest satisfaction? Employee satisfaction always translates into guest satisfaction. Training is equally as important.