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• Phase 1 – Reconcile the inventory and contract data in the system.
• Phase 2 – Construct and implement a quality control plan for all new deal entry going forward.
• Phase 3 – Optimize and streamline system processes.
During the first couple of months, Yu said he spent more time with KORE’s Success team than anyone in the Warriors organization. Together they examined every deal and found discrepancies with nearly each one. Within weeks the team was able to rectify the disparities, clean the system’s inventory, and build out the proper data collection points (i.e. ability to relate each deal to the proper sales person, distinct billing instructions, and special assets for activation).
KORE Applications in Use
• KORE ProSports Ticketing™
• KORE ProSports Sponsorship™
• KORE ProSports Suites & Premium™
Key Results
• 100% user adoption
• Time spent maintaining reports and Excel files reduced from two days to five minutes per week
• Commissions paid on time and accurately
Tips from the Warriors
• Hire a dedicated resource to own and drive your initiative.
• Use financial incentives to drive
user adoption and data integrity
(i.e. closely associating commission
payout process with KORE system).
• Don’t jump in hastily - you must
do it right the first time. If you do
it wrong from the beginning, it’s
going to be a long slow grind to
right the ship.
The third and final phase is continual streamlining of processes. Prior to working with KORE, the Warriors had no systematic processes in place.
Yu’s next big challenge was gaining user buy-in and
influencing behavior to serve the system’s on-going
integrity. In this second phase, KORE helped implement best practices that align financial and behavioral incentives for maximum adoption. For example, by tweaking certain configurations inside the KORE application, the Warriors could tie their commission payout process directly to data in the system. Now when a deal is completed, all pertinent data must be entered correctly for the seller to get paid.
With their new “shooting style,” they’re continually learning how to be more efficient and reduce friction for users.
With full user adoption and accurate data, the Warriors can finally get the reporting and insights that they need to grow their business. Instead of spending 1-2 full days each week maintaining reports and Excel files, Yu says he now spends less than 5 minutes per week. They’re proud
to report that for the first time in the organization’s history, staff commissions are paid on time and with 100% accuracy. Finally, instead of constantly pulling weeds out of the system, they’re able to focus their attention on larger initiatives, such as driving incremental revenue through dynamic inventory pricing.
KORE Applications in Use
• KORE ProSports Ticketing™
• KORE ProSports Sponsorship™
• KORE ProSports Suites & Premium™
Key Results
• 100% user adoption
• Time spent maintaining reports and Excel files reduced from two days to five minutes per week
• Commissions paid on time and accurately
Tips from the Warriors
• Hire a dedicated resource to own and drive your initiative.
• Use financial incentives to drive
user adoption and data integrity
(i.e. closely associating commission
payout process with KORE system).
• Don’t jump in hastily - you must
do it right the first time. If you do
it wrong from the beginning, it’s
going to be a long slow grind to
right the ship.