Score 2017 Issue 2 | Page 3

TABLE OF CONTENTS 2017 Issue 2 FBS Board of Directors Wray Hutchinson Chairman Mark Jones Vice Chairman Jenny Beaudoin Director James Bitzonis Director ON THE COVER Lancaster Wings franchisee Larry Tipton has been in love with the family-friendly Buffalo Wild Wings® brand since 1998 when he opened his first location. Now with 10 locations in Ohio and Arizona, Tipton opens up in the franchisee spotlight about how he is pushing himself outside of his comfort zone and the lessons he is learning along the way. Turn to page 16 to learn more. COLUMNS 2 Chairman’s Column Brian Carmody Director DEPARTMENTS Steve Grube Director 14 Team Up for Kids™ Roz Mallet Director Larry Podlager Director Karim Webb Director Christy Williams Executive Director FBS Editorial Board Kristi Keith-Hoffman Editor-in-Chief [email protected] Jessica Loeding Managing Editor [email protected] Christina Cannon Communications Manager [email protected] Advertising Sales Jeff Reynolds Director of Business Partner Relations [email protected] Design and Layout Kristen Thomas KT Graphic Design [email protected] 4 FBS Member News 15 Recognitions 15 Event Calendar 16 Franchisee Spotlight FEATURES 18 Spotlight on the 115th Congress: Rep. Rodney Davis (R-IL-13) 19 Changes Brewing as States Update Alcohol Sales Legislation by Jessica Loeding, FBS director of communications 20 The Business of Beer by Christina Cannon, FBS communications manager 24 Would You Like a Beer With That? The Art of the Sale by Christina Cannon 27 Cyber Liability Risks: Protecting Your Business from Liability Issues contributed by Insurance Information Institute 28 The Frontline Equals the Bottom Line by Dennis Snow, Snow & Associates 30 Build an Ecosystem of Valuable Relationships by Dan Coughlin, The Coughlin Co. 32 Employee Handbooks, Who Needs Them? You Do by Doug Duerr, Elarbee Thompson Sapp and Wilson, LLP 34 Strategic Alignment is Critical to High Performance by Laura Stack, The Productivity Pro 38 Form I-9: Staying Out of Trouble by Stacy Smith, Mize Houser & Company P.A. DIRECTORIES 17 Associate Member Listing 40 Advertisers Guide and Editorial Calendar Headquarters 1701 Barrett Lakes Blvd. NW Suite 180 Kennesaw, GA 30144 Phone: [phone] Fax: [phone] In keeping with our commitment to the environment, this publication is printed on certified, environmentally-friendly recycled paper using eco-friendly inks. Franchise Business Services publishes The SCORE. Any reproduction, in whole or in part, of the contents of this publication is prohibited without prior written consent of Franchise Business Services. All Rights Reserved. Copyright© 2017 Printed in the U.S.A. www.myfbsonline.org