Score 2017 Issue 1 2017 | Page 19

makes a complete gift for any occasion. Cashiers also are sure to mention that $1 of each sauce bottle sale goes to the Boys & Girls Clubs. “We have limited areas to display the sauce bottles throughout the restaurants, so we believe the cashiers’ sugges- tive selling is the most impactful approach to driving sauce bottle sales,” said Jordan McMeen, marketing coordinator for AMPAL Group. “Our locations do a great job of highlighting the donation Buffalo Wild Wings makes to the Boys & Girls Clubs for each sauce bottle sale whenever they talk to the guests at the takeout counter, and they also have posters throughout all the stores advertising the donation they make.” McMeen said the company also deploys sauce crates with almost every donation for community events. She explained that when the company donates a raffle prize, they normally provide a sauce crate with three sauces/rubs, a BWW Frisbee and folder, a gift card and other brand-related items in cellophane wraps. McMeen said guests “love our donations.” Diversified Restaurant Holdings, which consists of 64 restaurants, sold about 50,000 sauce and seasonings bottles in 2016. To fuel their selling success, the company offers limited time offers, displays the sauce and seasoning bottles in the restaurant, relies on “word of mouth” advertising and upsells. The company also offers a few unique programs and initiatives to boost sales. During the holiday season, they hold a friendly competition throughout the company. They give a year-over-year percent increase goal to all the locations, and if the company hits the goal, the employees are rewarded. The company also has done a sauce and seasonings scramble game, Diversified Restaurant Holdings sold about 50,000 sauce and seasonings bottles in 2016. To help drives sales, they arrange their sauces and seasonings in creative displays, offer LTOs, upsell and rely on “word of mouth” advertising. where if the guests unscrambles “x” amount of sauces and seasonings, they will earn a coupon to redeem at their local Buffalo Wild Wings. “This is one of the many reasons guests come to B-Dubs®,” said Lisa Bissett, marketing manager for DRH. “They know we have their favorite sauces and seasonings.” S ANNA STREETMAN is an FBS contributing author. 17