San Francisco Language Access Ordinance Summary Report LAO 2020 - Jan 31 FINAL | Page 4

About This
Report
The annual Language Access Ordinance Summary Report evaluates
citywide compliance with the San Francisco Language Access
Ordinance (LAO). As required by the LAO, the annual report is submitted
to the Board of Supervisors and the Immigrant Rights Commission by
February 1st of each year. This year’s report covers Fiscal Year 2018-2019
(July 1, 2018 to June 30, 2019) and includes all data that was submitted
by October 1, 2019.
In addition to overseeing compliance, the Office of Civic Engagement
& Immigrant Affairs (OCEIA) provides direct services to help City
departments, the Mayor’s Office, and the Board of Supervisors better meet
the needs of San Francisco’s Limited English Proficient (LEP) residents
and workers. These services include technical assistance, informational
workshops, and on-demand translation and interpretation assistance
during crisis, emergency, or public safety situations.