San Francisco Language Access Ordinance Summary Report LAO 2020 - Jan 31 FINAL | Page 16

Citywide Compliance I n the past year, OCEIA increased the amount of support it provides City departments to improve their language access services. With the rollout of the Language Access Academy, OCEIA’s Language Access Services Division has increased the number of City employees trained on language access from 80 in FY 2017-2018 to 396 in FY 2018-2019. Departments may have increased their investment in language services as a result of more education on language access requirements, as well as growing awareness about the tools and assistance that are available to them. The increased investment includes providing interpretation at more meetings and hearings, more funding allocated to translations, and a greater number and variety of documents being translated across various departments. OCEIA’s Language Access Links: Language Diversity Map: bit.ly/sflanguagedata LAO Compliance Dashboards: bit.ly/laodashboards Language Access Library: bit.ly/laoresources OCEIA will continue to work with departments to improve and standardize their language services. Visit us at sfgov.org/oceia/laoreport for complete: • Data on citywide service delivery to LEP clients • Department data and specific department reports • San Francisco Language Access Ordinance information 1 1 / LAO 2020