San Francisco Language Access Ordinance Report 2018 San Francisco Language Access Ordinance Summary Re | Page 15

IMPROVING SERVICE DELIVERY Your experience is important to us!  Do you have feedback on language access services with City agencies?  Email OCEIA at [email protected]  Improving the City’s language access services to bridge communication gaps with individuals who cannot read, write, speak, or understand English fluently is a key priority. OCEIA manages a citywide blanket contract to assist departments with language services for interpretation, translation, and other services.  The full scope of services will be expanded in FY 2018-2019.  This will reduce contracting burdens faced by smaller City departments. By having centralized oversight, the overall quality of language services should im