San Francisco Language Access Ordinance 2018 Report San Francisco Language Access Ordinance 2018 | Page 14

RECOMMENDATIONS
CONNECTING COMMUNITY
TO SERVICES

The purpose of the Language Access Ordinance is to provide equal access
to information and services to all residents, including LEP individuals, in
order to foster a safe, healthy, and engaged San Francisco. The City has
made significant improvements since 2001. The recognition that language
access and immigrant integration are integral aspects of creating an
informed and active community should be the City’s focus in the years to
come. OCEIA continues to assist departments improve the quality of their
services by providing technical assistance, language coordination, and
training public contact staff.
IMPROVE TRACKING, EVALUATION AND DATA
COLLECTION MECHANISMS AND TOOLS
Commission an independent audit of language access policies
and services to improve on self-reported data.
CREATE A LANGUAGE ACCESS ADVISORY
COMMITTEE
OCEIA, in conjunction with its Language Access Grantees and
advisors, can help inform Citywide policy, practices, and
community language access services.
CREATE A COMMUNITY LANGUAGE SERVICES
BANK
Provide adequate funding for a pilot program to train bilingual
community members to provide on-demand interpretation
and translation services to City departments and nonprofit
agencies. 
UPDATE GUIDELINES FOR ANNUAL COMPLIANCE
REPORTS
Standardize departmental reporting in order to make relevant
comparisons. In the next year, OCEIA will provide departments
with updated standards.