MAINTENANCE
PAUL RHODES, CAMT
National Maintenance & Safety Instructor
National Apartment Association
S
Tips for Response
to Maintenance
problems...
ometimes things break on a community
we can become the problem instead of provid-
and we end up on the receiving end of
ing the solution
much loud complaining from a resident. If
the resident is yelling and screaming about a main-
• Keep in mind that this is an opportu