YOUR
CREDENTIALS
CERTIFIED APARTMENT PORTFOLIO SUPERVISOR
The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for multi-site
supervisors and experienced apartment managers with a CAM, ARM or RAM designation. To obtain a CAPS designation you
must: have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24
months of management experience; successfully complete the five course listed below (which total 40 hours); and, meet
all examination requirements, within 24 months of declaring your candidacy for CAPS. CAPS training covers: Legal
Responsibilities and Risk Management; Financial Management; Property Performance Management; Property
Evaluation and Due Diligence; Effective Leadership.
CERTIFIED APARTMENT MANAGER
The on-site manager is a vital link between apartment residents and the community owners and investors. The manager must
provide satisfactory accommodations for the residents as well as a strong bottom line on the owners investment. That’s why
an increasing number of owners and investors are seeking NAA-designated CAM, Certified Apartment Managers, to fill their
staffing needs. Established in 1972, and recently updated, the CAM program teaches students: Management of Residential
Issues, Legal Responsibilities, Risk Management, Human Resource Management, Fair Housing, Marketing,
Property Maintenance for Managers and Financial Management. For over 30 years the CAM program has
been in place to educate and professionalize the rental housing manager.
NATIONAL APARTMENT LEASING PROFESSIONAL
Leasing professionals are the first people prospective residents meet, and often their only impression of the property staff.
This course is designed to teach these professionals skills to help them become top producers.
The NALP course includes: • Keys to Success in Leasing • Telephone Presentations • Leasing and the Internet
• The Leasing Interview • Leasing Demonstration and Resolving Objections and more...
CERTIFIED APARTMENT MAINTENANCE TECHNICIAN
CAMT training includes seven courses: The two non-technical courses consist of online learning followed by online practice scenar-
ios; the five technical courses consist of hands-on classroom training followed by online practice scenarios. Non-Technical Courses:
Inside the Apartment Business; People, Projects and Profits Technical Courses: Electrical Maintenance and Repair, Plumbing Main-
tenance and Repair, Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair, Appliance Maintenance and Repair,
Interior and Exterior Maintenance and Repair. Programs may be taken as standalone seminars or in full to earn the industry
designation. CAMT certificate candidates must have one year of apartment or rental housing maintenance experience;
successfully complete the seven courses and online content listed above (which total 90 ½ hours);
PEP Discount
and meet all examination requirements within 24 months of declaring candidacy for CAMT.
Not Applicable
INDEPENDENT RENTAL OWNER PROFESSIONAL
IROP The Independent Rental Owner Professional (IROP) credential program is for rental owners who personally hold and manage
an apartment property or properties. Independent owners can benefit from training in budget management, tax planning,
preventative maintenance, energy efficiency and rental unit preparation as well as qualifying and retaining residents.
CERTIFIED APARTMENT SUPPLIER
Suppliers are important liaisons to the multi-family housing industry. This course is designed as an opportunity for suppliers to hear the
everyday challenges faced by the apartment manager customer. Held in conjunction with the CAM course, CAS students will learn: Manage-
ment of Residential Issues; Risk Management; Financial Management and choose from the following list of electives: Legal Responsibilities;
Human Resource Management; Fair Housing; Marketing; Property Maintenance for Managers as well as NAA’s Supplier Success Course.
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CAS is designed for Vendor members who want to increase their industry knowledge and get a better understanding of their multi-family
housing customer’s needs. There are no pre-requisites to register for CAS, and supplier members are encouraged to join their industry peers
and enroll today.
November/December 2018 | www.saaaonline.org