SA Roofing September 2017 // Issue: 93 - Page 25

FEATURES labour “ must “Skilled be employed to carry trusses off the truck.” – Vee Singh, Dezzo Roofing. Communication between supplier and client is key to good service delivery. If a bundle gets wet, it must be separated with a clean cloth to allow it to dry thoroughly. On site, metal roofing must be lifted off stacks to avoid scratching. “Protecting the freight is carried out by our drivers after the product has been loaded and we ensure it adheres to appro ved standards,” Manefeldt says. To protect roofing products, they are covered with corner plates and tied with belts. Singh states that there are specialised transport and logistics companies that have the correct equipment and resources to advise appropriately on tricky loads. “We [Dezzo Roofing] use a specialised pole trailer, which allows us to transport spans more than 15m and up to a height of 4m. The pole trailer is expandable, allowing different sized trusses to be transported at once,” he says. Whether you’re contracting a trucking company or using inhouse trucks to transport material, the truck needs to be roadworthy. In addition, the driver must have a valid driver’s licence as well as a professional driving permit (PrDP), which is issued in addition to an ordinary driving licence. “The transport company must ensure that the appropriate truck is used for the type of product that is being transported, and that the truck is in good conditionI. It must be neat and the equipment for the fastening of the cargo is up to standard,” says Manefeldt. It is not only the roofing products that require special attention, other equipment that accompany the materials also need to be checked upon delivery. be properly secured with a tarpaulin to avoid theft. “Nets assist but tarpaulins work best,” says Singh. Aspects that affect the cargo Manefeldt has found that regular communication with the customer helps with successful delivery of products that are in accordance with appropriate standards. “From a transport company's point of view, we work with the truck manufacturers to build carriages for our trucks. Every year you can see where you can improve your own fleet, to prevent product loss. Everything is looked at, for example, air suspension on the wagons, better ways to seal the roofs for bad weather and so on,” says Manefeldt. ATS has established a driver training company, where any driver who applies for a job with the company must go through an approval process before they can be considered. “When a driver is appointed at ATS, he has further training that includes loading of goods, tightening of loads, fire extinguisher training and additional advanced management training,” he says. As the adage goes, communication is key. The more a transport company knows its customer's needs, the better service it can deliver. Closer cooperation with the customer is necessary for a successful relationship between the customer and service provider. Incorrect loading and untrained drivers are some of the complexities associated with transporting roofing material or equipment. “Many companies try to cut costs these days, because of the economy, and unfortunately it has complications,” says Menefeldt. Some of the ways that clients try to save costs is by using too little wrapping to protect the product. “This may cause the palettes to be unsteady and fall over during transportation. “The roads in South Africa also play a major role. There are far too many potholes on our roads, particularly between smaller towns that also need roofing products. People who experience road rage by driving slowly behind a truck for a long period and then take chances, may also create dangerous situations during transportation. All this can lead to products being damaged,” he says. In many instances customers load the freight and reload it and do not accept responsibility for it. Singh says that it helps to have well-trained drivers as well as equipment that is standard. Adequate route planning prevents any surprises during transportation. Loads must Best practice RESIDENTIAL // COMMERCIAL // INDUSTRIAL SEPTEMBER 2017 23