Strategy Five: Inspire Our Team
Encourage innovation and cultivate a connected,
engaged, and aligned workforce that delivers
outstanding service
OBJECTIVE 5.1
Strengthen organizational efficiency and support innovation
PERFORMANCE INDICATOR
Employee Survey Rating: Do you have the tools and training you need to do your job efficiently?
PERFORMANCE TARGET
Establish FY16 baseline and achieve annual improvement through FY20
PERFORMANCE INDICATOR
Percentage of facilities with high-speed Internet connections (greater than 10MB/s)
PERFORMANCE TARGET
Achieve annual increases through FY20
PERFORMANCE INDICATOR
Customer Service Rating: Percentage of residents who in response to the Controller’s City Survey rate the overall quality of
customer service from RPD staff ‘good’ or ‘excellent’
PERFORMANCE TARGET
Achieve increases above 2013 baseline of 69% in each survey through FY20
Key
Initiatives
a) Develop process,
structure, and schedule for
implementation and
reporting of Strategic Plan
progress
b) Develop and implement a
technology assessment that identifies ,
prioritizes, and scopes cost of necessary
and desired technology functionality to
increase efficiency in service delivery
c) Strengthen audit and oversight of
tenant, concession, and partnership
agreements
Lead
Administration
Administration
Permits & Property
Support
Operations
Operations
Administration
Timeline
FY16
FY17-