Risk & Business Magazine Rogers Insurance Spring 2017 | Page 5

16 WELCOME feature ABOUT TED : * A TALE OF EMPOWERMENT CONTENTS 5 LETTER FROM THE PRESIDENT 6 NEWS & EVENTS 7 CELEBRATING 40 YEARS 9 PROSPECTS FOR PENNIES Find Gold In Abandoned Advertising 10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE Knowing The Difference 12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE 14 ONE DAY A WEEK This Entrepreneur More Than Doubled His Revenue 20 COACHING: It’s An Ongoing Process 22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL 24 TOPGRADING SNAPSHOT How I Avoided A Costly Mis-Hire In One Minute 26 CYBERATTACKS: The Achilles Heel Of The Business World 28 FIDELITY & CRIME COVERAGE The spring issue of Rogers Insurance Ltd. Risk & Business Magazine is here, and Rogers Insurance is proud to provide readers with valuable content once again. Our intent is to inform, discuss, and educate, whether you’re a business owner or simply looking to gain a better understanding of changes and challenges in the insurance industry. The past couple of years, and 2017 in particular, have been — and continue to be — difficult for many Albertans and Alberta- based companies alike. With this tough economic environment, it is essential that organizations know the importance of risk management and are actively working to eliminate loss exposures that ultimately play into your overall cost of risk. In a vibrant economy, minimal losses do not have the same financial impact they would have on an organization in a climate like Alberta is facing today. We can no longer ignore or accept the same level of financial risk. Organizations are not equipped to withstand the same losses they were when the economy was booming. Therefore, eliminating risk and loss exposure is paramount. Rogers Insurance doesn’t just provide “insurance coverage.” We wouldn’t be doing our job if we weren’t forecasting for your business. Our in-house Risk Management team is essential to helping you get the most appropriate coverage at the best possible price. Our brokers work with your organization to identify and control costs by reducing risk exposure at every angle including your insurance rates. We hope you find this issue of Risk & Business insightful and useful in your business endeavours and that you enjoy the content just as much as we enjoyed putting it together. To learn more about how the right broker can work with you or your business, contact Rogers Insurance today by visiting us at www. rogersinsurance.ca for a no-obligation review and audit of your risk management program. Yours Truly, 30 VACATION HOME HACKS What All Property Owners Need To Know Lee Rogers President ROGERSINSURANCE.CA 5