Richmond Chamber of Commerce 2018 - Page 2

TOP 10 WE ARE IN THE % IN THE NATION FOR PATIENT SAFETY AND THAT BEGINS WITH YOU. Here are a few of the ways we implement best practices to make care safe: YOU TELL US about your health, medicines you take, and what you need for continued healing after going home. We use this plan to provide the care you need and want. We CLEAN HANDS ƚŽƉƌĞǀĞŶƚŝŶĨĞĐƟŽŶŝŶƚŚĞŚŽƐƉŝƚĂů͘ZĞŵŝŶĚLJŽƵƌ caregivers and visitors—it’s everyone’s job. WE DOUBLE CHECK IMPORTANT INFORMATION WITH YOU, like your ŶĂŵĞĂŶĚĚĂƚĞŽĨďŝƌƚŚ͘/ĨLJŽƵ͛ƌĞŚĂǀŝŶŐĂŶŽƉĞƌĂƟŽŶ͕ǁĞĂƐŬLJŽƵƚŽ ƉĂƌƟĐŝƉĂƚĞŝŶĂ͞d/DKhd͕͟ĂƉƌŽĐĞƐƐƚŽĞŶƐƵƌĞĞǀĞƌLJƚŚŝŶŐŝƐƌŝŐŚƚ͗the ƌŝŐŚƚƉĂƟĞŶƚ͕ƚŚĞƌŝŐŚƚƉƌŽĐĞĚƵƌĞ͕ĂŶĚƚŚĞƌŝŐŚƚƐŝƚĞ͊ We want you to FEEL COMFORTABLE SPEAKING UP if you have a ƋƵĞƐƟŽŶŽƌĐŽŶĐĞƌŶĂďŽƵƚLJŽƵƌĐĂƌĞŽƌĂŶLJŵĞĚŝĐŝŶĞƐLJŽƵƚĂŬĞ͘zŽƵ are part of the team. zŽƵƌĐĂƌĞƚĞĂŵŝƐŚĂƉƉLJƚŽANSWER YOUR QUESTIONS. When we don’t ŬŶŽǁƚŚĞĂŶƐǁĞƌ͕ǁĞĮŶĚŽƵƚĂŶĚŐĞƚďĂĐŬƚŽLJŽƵ͘tĞĚŽŶ͛ƚŐƵĞƐƐ͘ Known for hospitality and recognized for patient safety. It’s not just our focus on exceptional care that makes Baptist Health Richmond so unique. It’s the confidence that comes from knowing that we are among the top 10% in the nation for our ĐŽŵŵŝƚŵĞŶƚƚŽƉĂƟĞŶƚƐĂĨĞƚLJ͘tŚĞŶLJŽƵŽƌƐŽŵĞŽŶĞLJŽƵůŽǀĞŶĞĞĚƐĐĂƌĞ͕LJŽƵĐĂŶĨĞĞůŐŽŽĚŬŶŽǁŝŶŐ ƚŚĂƚĂƉƟƐƚ,ĞĂůƚŚZŝĐŚŵŽŶĚŚĂƐƌĞĐĞŝǀĞĚƚŚĞϮϬϭϳ,ĞĂůƚŚŐƌĂĚĞƐdžĐĞůůĞŶĐĞǁĂƌĚΡĨŽƌWĂƟĞŶƚ^ĂĨĞƚLJ͘ WƌŽŽĨƚŚĂƚŚĞƌĞ͕ŐƌĞĂƚƉĂƟĞŶƚĐĂƌĞĂŶĚƐĂĨĞƚLJŐŽŚĂŶĚŝŶŚĂŶĚ͘ That’s care centered on you. ĂƉƟƐƚ,ĞĂůƚŚ͘ĐŽŵͬZŝĐŚŵŽŶĚ