Olga Vargas Cordero. La Comunicación Humana del Gerente en las Organizaciones del Siglo XXI.
Revista Scientific - Artículo Arbitrado - Registro nº: 295-14548 - pp. BA2016000002 - Vol. 2, Nº 5 - Agosto-Octubre 2017 - pág. 201/221
ISSN: 2542-2987 - ISNI: 0000 0004 6045 0361
The Manager's Human Communication in the Organizations of the XXI
Century
Abstract
The article offers the results of a quantitative study on the manager's
human communication in organizations of the XXI century, supported by the
epistemic principle of complementarity, coaching tools (360° Feedback and
Wheel of Life) and unstructured interview to six managers of CORPOELEC, to
reveal how it interacts both horizontally and vertically and to identify
communication barriers from the manager's ontological element. The research
findings point to the presence of cultural and psychosocial communication
barriers that impact interactions (senior manager-manager, manager-manager
and manager-subordinate). For this reason, among other guidelines,
Ontological Coaching is recommended to develop a person manager with
competences of human communication, personal valuation and management
of differences that humanize the communication in the organization of the XXI
century.
Keywords: human communication; verbal communication; non-verbal
communication.
Date Received: 31-03-2017 Date Acceptance: 02-05-2017
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