Retail Asia 2018 RA September.October 2018 (Online) | Page 54

LOGISTICS
With the retail
industry’s long
traditional
relationships to be
able to bring the
right merchandise
at the right time
for the right
quality into the
right markets,
they know these
processes best
and know the
right merchandise
to offer.
having visibility can allow them to
mitigate risks and sometimes ‘save’
a sale order. Retailers can also add
in triggers to help streamline the
operation. For example, upon failed
delivery, a notification can be sent to the
customer and customer service can also
be notified to contact the customer for
redelivery, without having to wait for
the driver to provide the information
the next day.
De Lorenzo shared: “These
visibilities can turn into insights for you
to manage your day-to-day operations
such as handling exceptions from the
previous day and forecast the load and
assets required for the next day. In
addition to this, you can set, manage
and monitor SLAs with your logistics
operators and have full insights into
driver compliance. It allows retailers
to reward good drivers and penalise
drivers that are not in compliant. With
this visibility, you increase customer
satisfaction and reduce costs.”
Participating in the F&B and
hospitality trade show Food&HotelAsia
for the first time this year, Zyllem offers
solutions that lets retailers build, operate
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Retail Asia September/October 2018
With an open and agile platform, the Zyllem Enterprise solution includes built-in intelligent
planning and routing capabilities, trigger and communications, event management and
digital documentations.
and monitor their logistics networks,
and equips them with the right
technology to tackle the ever-evolving
challenges in the face of digitisation —
deployed as software as a service (SaaS)
model. “The strength of our solution
resides in its flexibility to configure
different processes and customer SLAs
into one single platform, so you can
monitor and manage deliveries and
exceptions, regardless if the deliveries
are fulfilled by your in-house fleet or
outsourced third-party logistics (3PL)
providers,” De Lorenzo said.
One of the company’s lighthouse
customers is Zuellig Pharma, the largest
healthcare service provider in Asia,
according to De Lorenzo. “Zuellig
Pharma has very complex processes with
different distribution partnerships and
every country is unique. Our highly-
configurable platform allows Zuellig
Pharma to build, operate and monitor
their processes and have visibility across
their logistics network. With real-
time information and full visibility,
they are able to achieve productivity
improvements across different
functions.”
Digitising the logistic process is more
efficient and easier to manage than relying
on pen and paper, said software company
Zyllem.
Additionally, Pharma and Zyllem
are partnering to look into areas of
constraints and to tackle them through
product innovations. ra