LOGISTICS
More than half of logistics firms
expect parcels to be delivered under
two hours by 2028: study
By 2021, handheld mobile computers with
barcode scanners will be used by 99% of
respondents for omni-channel logistics,
according to Zebra Technologies.
“DRIVEN by the always-connected,
tech-savvy shopper, retailers,
manufacturers and logistics companies
are collaborating and swapping roles
in uncharted ways to meet shoppers’
omni-channel product fulfilment and
delivery expectations,” said Yvonne
Lim, South-east Asia Channels lead,
Zebra Technologies, commenting on the
results of the Asia-Pacific edition of the
company’s Future of Fulfilment Vision
Study.
Analysing how manufacturers,
transportation and logistics firms and
retailers are preparing to meet the growing
needs of the on-demand economy, the
study revealed that 67% of logistics
companies expect to provide same-day
delivery by 2023 and 55% anticipate
delivery within a two-hour window
by 2028. In addition, 96% of survey
respondents expect to use crowdsourced
delivery or a network of drivers who
choose to complete a specific order by
2028.
Seven in 10 executives surveyed
agree that more retailers will continue
to turn stores into fulfilment centres
that accommodate product returns. By
2023, 99% of retailers plan to implement
in-store click and collect to allow a more
seamless fulfilment process.
However, 92% of the respondents
cited capital investment and operating
costs of implementing an omni-channel
operation as a key challenge. Only 42%
of supply chain respondents reported
operating at an omni-channel level
today. In contrast, an estimated 73% of
consumers shop across multiple channels.
In Asia-Pacific, 93% of respondents
agreed that accepting and managing
product returns remain a challenge.
Reverse logistics remain underdeveloped
and significant opportunities for
improvement remain. Today, 58% of
retail respondents add a surcharge for
returns, and 71% have no plans to
change this in the future.
“Zebra’s Future of Fulfilment Vision
Study found that 95% of survey
respondents in Asia-Pacific agreed that
e-commerce is driving the need for
faster delivery. In response, companies
are turning to digital technology and
analytics to bring heightened automation,
merchandise visibility and business
intelligence to the supply chain to
compete in the on-demand consumer
economy,” Lim shared.
Future-oriented decision-makers
revealed in the report that next-
generation supply chains will reflect
connected, business-intelligence and
automated solutions that will add
newfound speed, precision and cost-
effectiveness to transportation and labour.
Surveyed executives expect the most
disruptive technologies to be drones,
driverless/autonomous vehicles, wearable
and mobile technology, and robotics. ra
GoGoVan secures US$250m in funding
ON-DEMAND ride sharing service
provider GoGoVan has raised
US$250 million in the first phase of
its new round of funding, according
to media reports. The company has
indicated that it could continue
fundraising for a second phase of this
financing round as there has been
strong interest by other investors.
The recent funding was led by
venture capital firm InnoVision
Capital along with other investors
such as Cainiao (the logistics affiliate
of Alibaba Group), Russia-China
Investment Fund, Hongrun Capital,
Qianhai Fund of Funds and 58
Daojia Group.
20
Retail Asia August 2018
GoGoVan enables last-mile, point-
to-point delivery through a mobile and
Web app. The
platform bridges
consumers and
businesses directly
with drivers for
their real-time
logistic needs.
Established
in Hong Kong in
2013, GoGoVan
has a network of
more than 74,000
commercial
vehicles and 100,000 registered drivers.
It is present in 13 cities in Hong Kong,
Singapore, China, Taiwan, South
Korea and India. ra
GoGoVan has over 1.3 million app
downloads and a driver network of
150,000.