Retail Appointment January 2019 TRAP_Jan 2019_Digital Edition - Page 20

Casual Work: Tour North London | £10.55 per hour A truly global sporting brand, Arsenal Football Club is synonymous with quality, both on and off the pitch. The successful development of the club’s stadium tour and museum offering as a ‘best in class’ tourist attraction is no exception. The club is currently seeking exceptional tour and museum hosts to be available to work on weekdays, weekends, peak periods and matchdays on a casual basis at the Emirates Stadium. You will support the senior leadership team and operate as an ambassador for the club and provide best in class customer service in order to enhance the customer and fan experience. and Museum Hosts The stadium tour is predominantly an audio tour in nine different languages and allows guests into a variety of exciting backstage areas, completing their visit with a trip to the Arsenal museum. This role will involve being part of the guest journey from start to finish, bringing to life Arsenal’s informative years right through to the modern era. This will include working along the tour route in the Emirates Stadium, supporting our ex- football legends, selling tickets from inside our Armoury store, delivering guided tours on matchdays, working in the Arsenal museum and going above and beyond with excellent customer service. To register your details or to apply to one of the casual tour and museum positions, please send your CV to Senior Retail Operations Manager £70,000-75,000 plus benefits > London We are working with a successful international business, currently expanding its portfolio of stores in the UK. As a result, they are looking to introduce a new head office department to support this growth. The Senior Retail Operations Manager will be the main liaison between head office and stores and, as such, will be responsible for communications between these two areas. This role will head up several departments including facilities, loss prevention, IT support and omni-channel. The successful candidate will be responsible for many projects that will be rolled out to stores this year. They are looking for someone with a similar background within a senior retail operations role within a retail head office. You must have excellent communication skills as well as the ability to manage a diverse team. Project management experience is key, as well as prior involvement in setting up successful processes and systems within a retail business. SAP retail and Oracle exposure is preferable but not essential. This is a great opportunity to set up your own department and to have a big impact on the success and growth of this international brand within the UK market. For a confidential discussion on this role, please call Helen Osborn or email your CV and covering letter directly to her, quoting the reference 053870. 07980 948063 | | Retail Human Resources plc | 14 Bristol Gardens | Little Venice | London W9 2JG 20 January 2019