THE FUTURE
FINDING THE ONE
maintenance tasks must be managed , and rules must be applied . Despite the importance of all our accountabilities , successful leaders also make their surrounding environment a fun place to work and live in .
My staff makes my vision a reality , and my job is to make sure they do it efficiently . I encourage them to be a little crazy , think outside the box and try new things , and if they fail , admit the mistakes but not apologise for having tried . They must have the confidence in themselves and their abilities to learn , to grow and to get better .
Estate residents comprise many individuals with unique behaviours , preferences and ideas . Never use the exact same approach to engage or confront them when connecting one on one . Focus on the individual and customise your approach . Although the same rules apply to all , it makes much more sense to know your client and communicate rules and processes so they they understand fully . However , if all else fails , don ’ t be scared of confrontation .
Finally , never exclude individual members because they lack certain attributes . Be consistent , but not rigid to the point that you cannot change your mind . Make decisions , but easily accept input from others .
Sarika Somai - Zimbali Coastal Resort
Despite the obvious challenges that come with the many aspects of managing an estate of Zimbali ’ s magnitude , I think it ’ s important to keep your composure , have good time-management and to be well organised , as it can be quite overwhelming at times when there just aren ’ t enough hours in the day to deal with everything . A successful manager is only as good as his / her team and I am proud to say that I am fortunate enough to have a strong management team and contract service providers behind me .
Denise Sharp - The Coves
People skills , communication skills and problem-solving abilities . One also has to have empathy for others , a willingness to work together toward the common goal , patience , and the ability to resolve conflict .
Steve van Greunen - Steyn City Parkland Residence
Above the practical knowledge and tools for the job , people skills are the number one criterion in my view . To be empathetic to your residents ’ needs , to be a good listener , to be fair and impartial at all times , and to have the ability to defuse conflict situations are essential . As the COO , it is vital to employ the correct staff who share and execute the same vision and ethos of the estate .
PAGE 40