Resident Involvement Toolkit Issue 1 | Page 4

Success, Satisfaction and Scrutiny: the Resident Engagement Toolkit Paul Hackett, AmicusHorizon’s Chief Executive, explains more below: A toolkit for practitioners Come and find out more! With the case for engaging residents crystallising it’s important to share thoughts on what works best. That’s the reason for this toolkit. Looking back at our experience, we’ve identified some practical steps landlords can take to engage their residents more effectively. While our report dealt with the ‘why’ of resident involvement, this toolkit covers the what, who and how. Our hope is this toolkit offers some inspiration and sparks curiosity about our approach. So to support its launch we’re holding an event on Friday 27 November 2015. It’ll be a great opportunity for practitioners to learn more about what we do, network with likeminded staff and discuss approaches to resident involvement. If you’d like to know more, please contact Charles Glover-Short, AmicusHorizon’s Senior Research Analyst, on 0208 726 8656 or [email protected]. 4