Resident Involvement Toolkit Issue 1 | Page 24

Success, Satisfaction and Scrutiny: the Resident Engagement Toolkit Appendix One Our Resident Governance Structure Group Details Responsibilities Area Panels (eight panels, one for each of our operating areas) zz B  etween eight and 12 full members (with voting rights). At least two thirds should be either lead or joint AmicusHorizon tenants zz Any remaining attendees made up of independents, local authority nominated representatives, and residents who aren’t named on a tenancy zz Up to three additional members (for a term of a year, without voting rights) zz All positions are appointed through a selection process zz One strategic board member link (observer, not a panel member) zz Minimum of two staff (the respective Head of Area and Resident Governance Officer), but on average four depending on the agenda and who the panel wishes to invite. Staff are not members of the panel, but attend to facilitate and answer questions. zz Scrutinise performance zz Champion residents zz Set local priorities zz Agree local offers and budgets. Residents’ Council zz T  wo resident representatives elected to represent each Area Panel (16 in total) zz On average seven staff depending on the agenda and who the Council wishes to invite zz Staff are not members. zz Reflects and communicates the views of the Area Panels zz Holds our board and Executive to account zz Scrutinises service delivery zz Ensures all customerfacing strategies and policies are sufficiently customer-focused before they are presented to board. 24