SERVICE CONTEXT
The City of Whittlesea is located approximately 20 kilometres
north of the Melbourne CBD. In 2013 its estimated
population was 179,261. The LGA is an interface municipality
made up of both a rural and urban areas and is one of
Australia’s fastest growing corridors.1 It is characterized by
its diversity, with almost 50% of the community from a
non-English speaking background in comparison to Greater
Melbourne (24%).2 39.5% of individuals in the community
are on a low income and a high proportion of households are
single parent families 3. The City of Whittlesea is ranked 6th
most disadvantaged in metropolitan Melbourne,4 further
highlighting t