different languages. The modules should
result in a certificate upon completion that
forms part of a rental reference.
Recommendation 4: Cost an administration
or ‘loan manager’ component into the
funding model when seeking additional
funds. The loan manager, as part of a joint
assessment process, would have
responsibility for following up defaults and
ensuring that clients are managing the
repayments without undue hardship.
7.4
7.5
Strengthening collaborative
relationships with real estate
agents
Having dedicated people in the real estate agency
who are prepared to collaborate with services
makes a difference for low income households.
WCC have made significant gains in their work with
real estate agents, particularly in how best to help
tenants to prepare and present themselves.
Further service development needs to occur on
how to present the tenant beyond the provision of
written references. Despite goodwill on both
sides, differences in respective interests can
impede effective collaboration and there was a
view across all consulted, including clients, that the
links between real estate agents and services
providing housing assistance need to be further
strengthened. As well as helping to facilitate
access, better links with real estate agents could
help to raise issues with rental arrears or other
difficulties as they arise. Real Estate agents could
provide a first port of call where they alert tenants
to the potential support that could be available to
them.
Client capacity building beyond
the loan
The program model recognises the need for
brokerage to be matched with additional skills
building support. Howe ٕȰ