Research Reports and Evaluations - Page 3

Contents 1 Introduction and service context ........................................................................................... 1 1.1 Rationale and origins of the model ......................................................................................... 1 1.2 Evaluation method .................................................................................................................. 1 1.3 Structure of the report............................................................................................................ 2 2 Extending principles of microfinance to private rental support .............................................. 3 2.1 Microfinance as a pathway to financial inclusion ................................................................... 3 2.2 A microfinance gap in private rental support? ....................................................................... 4 3 Barriers to accessing the private rental sector ....................................................................... 5 3.1 A shifting benchmark of what is affordable and secure? ....................................................... 5 3.2 Discrimination and selective sorting ....................................................................................... 6 3.3 The growing need for private rental support programs in the City of Whittlesea ................. 6 4 The program model in practice ............................................................................................. 9 4.1 Numbers assisted and amount of brokerage provided ........................................................ 12 4.2 Approach to case management support .............................................................................. 15 5 Client and stakeholder perspectives on program practices ................................................... 15 5.1 Promising practices for rental accessibility and support ...................................................... 15 5.2 Client satisfaction with the quality of support ..................................................................... 21 5.3 Lessons learned for private rental support programs .......................................................... 22 6 Client and stakeholder perspectives on service impact ........................................................ 26 6.1 Overcoming the reasons for seeking assistance ................................................................... 26 6.2 Longer-term housing stability ............................................................................................... 30 7 Conclusions and recommendations for future program development .................................. 34 7.1 Expansion of the brokerage capacity .................................................................................... 34 7.2 Increased capacity for tenancy support outreach ................................................................ 35 7.3 Governance ........................................................................................................................... 35 7.4 Client capacity building beyond the loan.............................................................................. 36 7.5 Strengthening collaborative relationships with real estate agents. ..................................... 36 7.6 Financial incentives for landlords ......................................................................................... 36 7.7 Housing affordability............................................................................................................. 37 7.8 Assistance to sustain tenancies ............................................................................................ 37 7.9 Stronger links with housing providers .................................................................................. 38 8 References ......................................................................................................................... 39 9 Appendices.........................................................................................................................