Clients spoke positively about the amount and the
quality of support they received relative to their
needs. They discussed the various ways that they
had been supported ranging from direct practical
assistance in being taken through the steps of
applying for their rental property through to more
complex interventions including legal, crisis and
emotional support. Assisting with the search for
properties and liaison with real estate agents was
considered particularly helpful, especially for those
clients who are new arrivals to Australia. Both staff
and clients confirmed that the support was timely
and flexible, which was critical in ensuring that
they did not miss out on the property when it
became available.
for clients to reconnect with the service at any
time they needed was considered highly beneficial
and they valued the promptness of responses from
the case manager when they did need to
reengage.
They continue to link in and see how I’m
going and whenever I need the service I
can come in….. . WCC recently helped me
to move by organising a truck [Client
interview].
I still access the support for different things
and there have been many occasions
where they have helped. I started with the
housing program last December. I still have
contact with the service from time to time
[Client interview].
Th