Figure 3. Eligibility and assessment process
External referrals
Centrelink
Local housing and welfare
services
Internal referrals
WCC Emergency Relief Service,
Community Legal Service and
Settlement Support Service for
Refugees and New Arrivals
Assessment WCC Housing Brokerage & Support Project
Key target groups – families, new arrivals and those experiencing or at risk of homelessness
Governance Committee
Eligibility for loan based capacity to repay, stable income and no existing debts
No
Yes
Loan approved
Referral and advocacy to local services
Apply for affordable property with case manager
Secure property and negotiate a repayment schedule
Not all case
management needs
met within program
11
All case management
needs met within the
program and WCC