Research Reports and Evaluations - Page 16

4 The program model in practice  The WCC Housing Brokerage and Support program includes housing information and referral offered to any client presenting for housing assistance and a more targeted brokerage support program offered to a smaller number of targeted clients assessed as being in need of direct financial assistance. The section to follow examines the practices within the WCC housing and support program to overcome the barriers to accessing a private rental property by implementing the following elements:  Increase access to community supports to resolve complex issues which may impact on housing. Increase access to social and specialist housing for clients unable to afford private rental. The specific service objectives are to:  Provide an interest free housing brokerage loan to leverage clients who are homeless or at risk of homelessness into the private rental market.  Provide support and assistance to clients navigating the private rental application process.  Provide support and assistance to clients to resolve complex issues which may impact on their ability to sustain private rental accommodation.  Provide advocacy support to clients who are homeless or at risk of homelessness and are unable to financially sustain private rental accommodation. Governance  Establishment of a working group of internal WCC staff from legal, settlement and client services teams.  Establishment of collaborative working relationships and oversight from local estate agents.  Development of policy and procedures for flexible loan management. Individual brokerage and support  Provision of interest free brokerage loan mechanism to help leverage clients into the private rental market combined with one-on-one support to resolve or stabilize other complex issues influencing their ability to sustain the tenancy. The key target groups for brokerage and support include individuals and households who are:  Individual housing & advocacy support  Individually tailored support and casework related to housing needs support including liaison with real estate agents, providing information about support available, and completion of forms.  Private rental sector education and advocacy  Informing local community groups and agencies about access to the private rental market and training for real estate agents.  The broad aims of the service are to:  Increase access to the private rental market for low income earners and the socially disadvantaged and thus reduce homelessness.  Increase the capacity of clients to sustain private rental accommodation. New ar