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Telco digital transformation Research Report
Telco Digital Transformation : Lessons from the world ' s most powerful digital companies ”, a thematic research report , examines effective strategies for telcos to capitalize on the explosive growth in the consumption of digital services . The report identifies key lessons in digital prowess from major brands including Google , Apple , Facebook and Amazon that have led the value shift from technology provision to enablement , and provides and in-depth analysis of telco strategies to transform their internal operations , coming up with new technology use cases and exploring new service and revenue models .
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Key Findings �
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The world ' s leaders in market capitalization show us how disruptive digital strategies can produce remarkable growth opportunities for the business . Apple and Google taught us how to pioneer revolutionary business models . Amazon showed us how to masterfully virtualize a brick-and-mortar industry , and Facebook transformed the definition of content services , putting the user as the central author .
Telecom service providers know first-hand the impact of the digital revolt , as SMS and traditional voice services become increasingly replaced by IP-based voice and messaging apps such as Skype and WhatsApp . Telcos have been catalysts of the transformation of mobile devices from communications tools to life management hubs . Yet , to thrive in the digital economy requires far more than technology or product prowess - it calls for entirely novel service models .
To secure a profitable slice of the new digital domain , telecom service providers need to transform how they deliver services , content and apps . Telco digital transformation begins with a digital corporate culture to drive the discovery of new innovation engines , disruptive business models and digitally-smart customer relationship platforms . Telecom companies that can turn the challenge of digital transformation into profitable opportunities will prevail .
Synopsis
The “ Telco digital transformation : Lessons from the world ' s most powerful digital companies ” report analyzes the growth drivers of digital services , strategies of leading digital companies , as well as case studies on the digital transformation of four major telecom services providers . Data and insights are derived through a mix of desk-based secondary research and qualitative primary research .
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