Relationships Australia 2016 - 2017 Annual Report 1 - Page 24

COMMITMENT TO SERVICE QUALITY AND CLIENT WELLBEING In our Annual Survey, we asked just over 1,300 clients at all eight of the Relationships Australia SA sites about the quality of the service that they received, and how satisfied they were with the service. Their responses were overwhelmingly positive. 95% of all clients that answered the survey were satisfied with the service that they received. ELM PLACE 100% Supporting Children After Separation Program (‘iKiDs’) 100% Royal Commission into Institutionalised Responses to Children 100% Financial Management Program (Problem Gambling Financial Counselling) 97.6% 96.7% Family and Relationship Services Post- separation cooperative counselling Gambling Help Services (Counselling) 93.3% 91.8% 90.5% 89.8% Family Relationships Centre (usually mediation or family advice) Family Dispute Resolution Children’s Contact Service 88% 95% 88% agreed with the statement: ‘I am better able to deal with the issues that I sought help with’. i.e. Clients typically are already feeling better ‘equipped’. 95% agreed with the statement: ‘I am satisfied with the service I received’. i.e. Clients say we deliver a quality service. 97% agreed with the statement: ‘The service listened to me and understood my issues’. i.e. Clients overwhelmingly feel ‘heard’. n=1302, full sample Success Indicators: Clients indicate improvement in their wellbeing. Clients express satisfaction with RASA. 22 Relationships Australia SA Annual Report 2016 -2017 Clients are already feeling better equipped to deal with issues Clients say that we deliver a quality service 97% Clients overwhelmingly feel ‘heard’ and understood when using a service