STEVE BIGHAUS: LEVERAGING TECHNOLOGY TO IMPROVE INVESTOR LENDING ANITA COOPER Steve has a vested interest in property investors’ success...it’s why he does what he does. His number one goal is to become the allinone resource for property investors. But as a forward thinking kind of guy, Steve is always on the lookout for ways he can improve his processes to get better results for his clients. One such process is technology...using it efficiently and effectively. That’s why, after speaking with thirty to forty companies, Steve settled on working with Sierra Pacific Mortgage Company. They understand his goals as a specialist in lending to investors, and they share his vision of using technology to deliver exceptional products for his customers. One exciting development is the creation of a new loan origination system that will allow a borrower’s information to be obtained straight from the source. This will simplify the process for both investors and homeowners and expedite the loan origination process. One particular issue that many fix and flip investors are facing is the challenge of finding eligible buyers for their properties. Steve’s research has found that these investors are experiencing a dismal fallout rate of 40 to 50 percent! As part of his goal to be a full service company for investors, Steve and his team aspire to preclude any potential problems as early in the process as possible. Using all of the tools at their disposal, they provide quality preapproval letters towards the goal of improving results for investors. Other tools at Steve’s disposal include an automated system for appraisals that will let the lender know whether or not an appraisal is needed, and a great customer relationship system.