ADDING PROCESS GOALS LINDA LIBERATORE Adding Process Goals Learn to Exceed Customer Service Expectations By Linda Liberatore Y ou became a landlord to beat the 9 to 5 and save the commute and the headaches. Now you just need to fine tune your grind and set some goals on your adoption of technology. Here are some areas to review and get you started with changes that will increase your productivity while streamlining your day. Exceed Customer Service Expectations This is a people focused business that requires what most of us think of as our personal touch. The reality is while most of your residents love your personal interaction; in the big picture a quick response is rated most important. With the unending streams of communication channels, you will want to pick two that you know can be handled in a most efficient manner and over deliver on your customer service in those areas.