You look at the phone and it stares back at you. Intimidating you. Ready to spit back an onslaught of negativity, depression and hopelessness. “Not interested! Too busy! Call me next year! How did you get my number? Do not call me again! He is not available…and will never be available whenever you call next. Send me an email and I will call you back.. Send me an email which will never be read so I will never ever call you back.”
You fear that the whole world, the faceless voices on the other side of this communication device, will never listen to your message. They cannot wait to destroy your self-confidence, your belief in yourself, your empowerment. It is all crumbling before you even touch this device from the devil.
You wonder, "Do I have to sell my soul to command this wretched device? Is there some ritual that will make me oblivious to the taunts, the sniggering in the background, Will I be another caller that is unceremoniously discarded onto the heap called rejection? Is procrastination my friend?
If I never call I will never get rejected?
Richard Beaumont speaks with Odile Faludi – Starting Customer Conversations Specialist
Odile Faludi
Odile Faludi has worked in the not-for-profit, real estate and the management consultancy space for the last thirteen years. She has a proven track record of opening doors of C-suite level executives in the top 200 companies in Australia. In 2011, with her fearless but friendly approach she successfully facilitated a small team of management consultancy experts to secure a million dollar plus deal with a large Australian financial organisation. Her initial entry point was a cold call. Odile has regularly repeated this success formula since then.
Odile is a passionate freelance writer and a business development consultant. She is trained in “Crucial Conversations" through VitalSmarts. They have helped 300 of the Fortune 500 realise significant results using a proven method for driving rapid, sustainable, and measurable change in behaviours.
Odile runs workshops in Australia, teaching Business Development Managers, Start-up Entrepreneurs and Sales teams how to initiate client conversations. The aim is to widen their business net. Request a course outline.
Program available via SKYPE. Visit www.odilefaludi.com.au to reserve your spot in Odile's public workshops or organise your own private one at
We speak with Odile Faludi – Starting Customer Conversations Specialist
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