RCL Benziger Catalog 2017 | Page 155

Easy Ways to Order from RCL Benziger

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ORDER BY PHONE
Toll-free 877-275-4725 513-931-4050
U . S . and Canada
Customer Service is available 8 a . m .– 6 p . m . EST Monday through Friday .
ORDER ONLINE
WITH CREDIT CARD ONLY

Easy Ways to Order from RCL Benziger

ORDER BY E-MAIL salessupport @ rclbenziger . com
Direct Billing to Your Parish or School
• Parishes and schools may be billed . Individuals must prepay by check or credit card .
• Please add 11 % of subtotal order for shipping and handling ( minimum $ 10.00 ).
• Applicable state taxes will be added to your order if needed .
Prepaid Orders
• Individuals must prepay .
• Check , Mastercard , and Visa are accepted .
• Please add 11 % of subtotal order for shipping and handling ( minimum $ 10.00 ).
• Please add state tax if applicable in your state .
• Please send payment to : RCL Benziger c / o Kendall Hunt Publishing Co . P . O . Box 1840 , Dubuque IA 52004-1840

How to Order

ORDER BY MAIL
RCL Benziger Customer Service
8805 Governor ’ s Hill Drive , Suite 400 Cincinnati , OH 45249
ORDER BY FAX
877-867-5751
Bookstores and Distributors Catalog prices are only for parishes , schools , and other institutions . Bookstores and distributors call customer service for retail prices .
Pricing Policy Prices are subject to change without notice .
International Customers
• Canadian customers call toll free 877-275-4725 .
• If you are ordering from Australia , Ireland , or the United Kingdom , please contact customer service at 513-931-4050 for information about your local distributor .
Ordering from all other countries :
• Mail , fax , or e-mail your order directly to us or contact customer service at 513-931-4050 or 877-275-4725 .
• If you require a special method of shipping , please provide authorization for additional transportation charges . Otherwise , standard shipping and handling costs will apply .
• Accounts are payable in U . S . dollars .
Returns
RCL Benziger , a Kendall Hunt Company , always strives to ensure customer satisfaction with our products and services . Should it become necessary for you to return products , the following guidelines must be followed :
• Product-Specific Guidelines :
— Digitally delivered product is not returnable . For other non-returnable items , please refer to your original purchase invoice . Printed product must be unmarked , unstamped , un-stickered , unscratched , with no bent corners , or torn covers . Prepackaged bundles must be in original and unbroken shrink-wrap . Electronic Access Cards are not returnable .
• Customer-Specific Guidelines : — 6 months from invoice date for the following customers :
• Bookstores , Schools , Associations , Professional Organizations , College Departments , Professors / Educators
— 1 month from invoice date for the following customers :
• Individual / Student Purchasers , Home Schools , Libraries
• Shipping-Specific Guidelines :
— All returned product must be carefully packaged and arrive in resalable condition . RCL Benziger is not responsible for any return shipping charges including duties , custom fees , and taxes where applicable .
Call toll free at 877.275.4725 |
— Send returns to :
Kendall Hunt Publishing C / O IPS 1250 Ingram Drive Chambersburg , PA 17202-2987 A copy of the original invoice , packing slip or chargeback with the ISBN and quantity being returned must be in each box .
If the returns instructions are not followed , credit will not be issued and we will discard the product that does not meet the requirements of our return policy .
Questions regarding returns should be directed to :
Email : returns @ kendallhunt . com Fax : 563-589-7032 Phone : 800-344-9031
• Damaged , Defective , or Missing Product :
— All claims must be reported within 30 days or less by contacting the Customer Service Department at 800-228-0810 or e-mail orders @ kendallhunt . com .
— Please save the shipping carton , this is necessary to facilitate a freight claim .
— Do not return merchandise until you receive our instructions to do so .
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