414.03 COMPLAINT PROCESS, PUBLIC EDUCATION AND
CORRECTIVE ACTION
A. Complaint Process. Any person who believes that a peace officer employed by the City
has engaged in racial / bias-based profiling with respect to that person may file a
complaint with the City, and no person shall be discouraged, intimidated, or coerced from
filing such a complaint, or be discriminated against because they have filed such a
complaint. The City shall accept and investigate citizen complaints alleging racial / bias-
based profiling by its peace officers. Such complaints shall be in writing, or the city
employee, officer, or official receiving the complaint should reduce the same to writing,
and should include the time, place, and details of the incident of alleged racial / / bias-
based profiling, the identity or description of the peace officer or officers involved, and
the identity and manner of contacting the complainant. Any peace officer, city employee,
or city official that receives a citizen complaint alleging racial profiling shall forward the
complaint to the internal affairs division within 12 hours of receipt of the complaint.
Receipt of each complaint shall be acknowledged to the complainant in writing, all such
complaints shall be reviewed and investigated by the Internal Affairs Division within
guidelines set forth in G.O. 204.00, and the results of the review and investigation shall
be filed with the Chief of Police and with the complainant. In investigating a complaint
alleging racial / bias-based profiling, Internal Affairs shall seek to determine if the officer
who is subject of the complaint has engaged in a pattern of racial / bias-based profiling
that includes multiple acts constituting racial / bias-based profiling for which there is no
reasonable, credible explanation based on established police and law enforcement
procedures. A single act constituting racial / bias-based profiling may not be considered a
pattern of racial / bias-based profiling.
B. Public Education. The police department shall provide education to the public
concerning the racial / bias-based profiling complaint process. A summary of the public
education efforts made during the preceding year shall be included with the annual report
filed with the governing body under 414.04 below.
C. Corrective Action. Any peace officer who is found, after investigation, to have engaged
in racial / bias-based profiling in violation of this policy shall be subject to corrective
action, which may include reprimand; diversity, sensitivity or other appropriate training
or counseling; paid or unpaid suspension; termination of employment, or other
appropriate action as determined by the Police Chief . (A 01.02.09)