Quarry Southern Africa July 2017 | Page 31

profile C aldas Engineering is a supplier of re-engineered wear parts for fixed and mobile crushers for the quarrying, mining, construction, demolition and recycling industries. Founded in 1996 by Mozambique-born Rui Caldas, the family-owned and run business provides a comprehensive range of replacement parts for leading brands of crusher and material processing equipment. Robyn Grimsley (RG): Tell us a little bit about yourself and your background. Rui Caldas (RC): I was born and raised in Mozambique, and did my schooling there before I came across to South Africa about 40 years ago. As a kid, my passion was to be a civil engineer and become involved in projects on the ground. Road building, especially, was an area that I found fascinating. After coming to South Africa, I joined the Chamber of Mines and worked for various employers before moving into the foundry industry, where I have been for over 30 years. Despite my interest in engineering, I’m a commercial person and I have a commercial background. In 1996 my wife and I started up Caldas Engineering. RG: Caldas Engineering has been operating for over 20 years. What made you decide to move into this market, and how have you been able to trade so successfully over two decades? RC: We started the company from our dining room table almost exactly 21 years ago, on 1 July 1996. Initially, we were focused purely on the export market, and our idea was to procure parts from our local industry and export them worldwide. We were quite successful in the sense that we found markets in Europe, North America, the Middle East, and in Africa, primarily in the SADC region. Over time, the business environment changed due to changes in economic conditions and globalisation, and the local foundry industry also shrank dramatically. So, we started focusing more on the domestic market, and we found that there was a gap in the market because most of the big global companies didn’t keep stock locally and couldn’t meet market requirements. We found ourselves in the situation where people were bringing parts into our yard and asking us to help us improve them, and to keep parts in stock so they could buy from us when they needed them. So, in 2002 we opened our first warehouse and started keeping stock, and the market really opened up for us. As people became aware of the products and services we offered, more clients started approaching us to carry particular models and parts, and the business just grew from there. Initially, we didn’t advertise or have people out on the road pushing our products, we just took advantage of that need in the market. We also made a conscious decision to focus on the customer rather than the product, and so we are a relationship-driven company, rather than product-driven one. A major investment in stock and product development has helped us become an established entity in the marketplace. And that is what we have focused on, developing that business model and continuing to establish and grow our relationships with our customers. Today, around 30% of our turnover still comes from exporting to neighbouring countries, east and west Africa, the Indian Ocean Islands and the Middle East. The world has become a lot more competitive, a lot more global, so it's not easy, but the fact that we have parts on the floor allows us to supply our customers quickly. And ultimately, our focus on developing relationships with our customers and helping them to get the most out of their operations is what has allowed us to be so successful. While we have grown, and we now have 25 employees, we're still very much a family business. My eldest daughter joined my wife and I in the business, and my son-in-law, Michael da Camara, is the CEO designate. Our focus now is on growing our business into Africa, and of course on looking QUARRY SA | JULY 2017 _ 29