PwC's Managing upstream risk: Regulatory reform review - An asian perspective December 2013 | Page 31

3.2 Pension Funds and Longevity Risk Update The BIS Joint Forum released on 20 December 2013 its final report on Longevity risk transfer markets: market structure, growth drivers and impediments, and potential risks. Ageing populations pose serious social policy and regulatory/supervisory challenges in many countries. Longevity risk - the risk of paying out on pensions and annuities for longer than anticipated - is significant when measured from a financial perspective. The Joint Forum is therefore publishing this forward-looking report on longevity risk transfer markets that makes a set of recommendations to policymakers and supervisors: • Communicate and cooperate: To reduce the potential for regulatory arbitrage, supervisors should communicate and cooperate internationally and crosssectorally on longevity risk transfer. The guidelines generally recommend that NCAs should for instance ensure that insurance intermediaries: • Put in place a complaints management policy and function, which enables them to investigate complaints fairly; • Make available to all relevant staff the complaints management policy; • Seek to gather and investigate all relevant evidence and information regarding a complaint; • Understand longevity risk exposures: Supervisors should seek to ensure that holders of longevity risk under their supervision have the appropriate knowledge, skills, expertise and information to manage it. • Assess relevant policies: To inform their policy towards longevity risk transfer markets, policymakers should review their explicit and implicit policies with regard to where longevity risk should reside. They should also be aware that social policies may have consequences for both longevity risk management practices and the functioning of longevity risk transfer markets. • Communicate in plain language, which is clearly understood; and • Provide a response without any unnecessary delay. Insurance | Regulatory Reform Review 31